Mave Houston is the founder and head of Capital One’s USERLabs. Mave joined Capital One in 2013, and created USERLabs, whose sole purpose is to understand people and their behaviors with money on a deeper level. She is most interested in learning about how people make sense of the world around them and how relationships between people impacts social and economic change. Her team is comprised of researchers, technicians, coordinators and remote research specialists from backgrounds spanning multiple fields, including computer science, human factors psychology, anthropology, human computer interaction and marketing. USERLabs currently has 3 locations: Tyson’s Corner, VA, Richmond, VA and Plano, TX. Two additional USERLabs are underway in Chicago, IL and San Francisco, CA. As you can imagine, managing all of these USERLabs across the country keeps Mave extremely busy. All USERLabs locations work within a larger Design Organization built to fail fast and often in order to spur innovation. Mave completed her B.S. degree from Spelman College in Computer Science in 1995, and then went on to earn her M.S. and PhD in Computer Science (Focus: HCI) at Auburn University. She was invited to do a Post Doctorate at IBM Almaden Research Lab in San Jose, CA shortly after her PhD. Mave went on to lead User Research at the Center for Advanced Research at PwC in San Jose, before building a Research and Design team at PwC in Washington, D.C..When she’s not working she loves picking up a foil or épée and having a good fencing match. (Though she seems to pick up a lot more black and blue bruises with her épée than her foil.) Mave is a member of Alpha Kappa Alpha Sorority, Incorporated and will serve as the Capital One liaison for the chapter of Black Girls Code being chartered in Washington, D.C.. Mave lives in Arlington, VA.